PurestCBD Return and Refund Policy

At PurestCBD, we strive to provide quality products and exceptional customer service. Please review our return and refund policy outlined below:

1. Returns for Unopened Products

1.1 PurestCBD accepts returns for products within 14 days of purchase, provided that:

  • The product packaging is unopened.
  • The product is in a saleable condition.

1.2 Customers are responsible for any postage and shipping costs associated with the return.

2. Returns for Faulty or Defective Products

2.1 If you receive a faulty or defective product, you must notify us within 48 hours of receiving the goods by emailing us at sales@purestcbd.com.au.

2.2 Upon evaluating and confirming the defect, we will offer either a replacement or a refund.

2.3 If the product is determined to be defective:

  • PurestCBD will cover the return shipping cost for the replacement item.
  • The defective product must be returned within 14 days of the delivery date to qualify for a replacement or refund.

2.4 If the returned product is found not to be defective, PurestCBD reserves the right to return the product to the customer at their expense.

3. Additional Information

  • Refunds will be processed after receiving and inspecting the returned product.
  • For any questions or concerns regarding returns, please contact us at sales@purestcbd.com.au.

Thank you for choosing PurestCBD. We appreciate your business and are committed to ensuring your satisfaction.